🌲Havu | Smart customer service
Havu is Tyyni's own customer service bot, always awake, always calm.
You can find Havu via the “Help” bubble on mobile and desktop. With Havu, you get answers to the most common questions in seconds, at any time of day. It allows you to get answers to the most common questions in seconds at any time of the day.
Havu knows our online store, products and practices inside out. Sometimes the question is small and important, but difficult to find in the online store. Havu helps with both and without queuing.
If for some reason Havu is unable to resolve your issue, our real customer service representative will pick up where Havu left off. No message is lost and no customer is left alone. Customer service reviews all messages within 24 hours and contacts the customer if necessary.
Feel free to ask – Havu is here for you🌲
We are here for you.
Do you have any questions?
Do you need help with your order or is something unclear?
Our customer service is happy to help you! Contact us by email or via the form and we will respond within 24 hours on weekdays.
info@tyyniearplugs.com
FAQ
In this section you will find answers to frequently asked questions.
What are Tyyni earplugs suitable for?
Tyyni earplugs are designed for versatile use, such as sleeping, concerts, festivals, studying, working and traveling.
Does the same earplug fit everyone?
All of our earplug models come with different sized adapters so you can find the right size for you.
How do you clean earplugs?
Wash your earplugs with mild soapy water and let them dry. Avoid hot water or harsh scrubbing. The Tyyni Cleaning Kit is designed to keep your earplugs clean. Cleaning Kit
How quickly will my order be delivered?
We ship orders from Vantaa normally the next business day. Delivery time in Finland 1-3 business days. The shipment is delivered by our logistics partner Posti. We ship orders from Vantaa quickly the next day. International orders Europe 4-7 business days.
How can I track my shipment?
You will receive a tracking code by email once the package has been shipped.
How can I contact customer service?
Contact us at customer service or info@tyyniearplugs.com
What is Tyyni Earplugs?
We are a Finnish online store company, Nordic Pixel Store Oy, operating in Finland Vantaa and we are company which is registered in the Finnish trade register. You can find comprehensive information about the company in the About us section.
