Refund policy
Tyyni Earplugs offers consumer customers a 100-day return period. We want ordering, cancelling and returning to be clear, simple and safe.
The purpose of our return period is to give customers enough time to consider their purchase and to reduce impulsive buying decisions. If you change your mind after placing an order, you can cancel the order before it has been shipped or request a return after receiving the product, in accordance with this Return Policy.
Return conditions depend on the type of product being returned. For sealed hygiene products, the product seal and hygiene protection must be fully intact. Unsealed products must be in like-new condition, unused, clean and suitable for resale.
1. Cancelling an order before shipment
You can cancel your order free of charge as long as the order has not yet been shipped.
Once the order has moved to fulfilment or has been shipped, it can no longer be stopped as a normal order cancellation. After this, the matter will be handled as a return, and the customer is responsible for the return cost in accordance with this Return Policy.
An order can be cancelled through the online store customer account, through the online store cancellation function or by contacting customer service.
2. 100-day return period
Tyyni Earplugs offers consumer customers a 100-day return period from the date the product is received.
A return request must be made within 100 days of receiving the product.
The returned product must be sent back without delay and no later than 14 days after submitting the cancellation or return request, unless customer service has provided other written instructions.
A return can be accepted when the returned product meets the return conditions that apply to that product.
3. Sealed hygiene products
Returns of sealed hygiene products are accepted only if the product seal, hygiene protection and any internal protective seal are fully intact.
This applies, for example, to earplugs and other products that are delivered sealed for health or hygiene reasons.
- The return can be accepted only if all of the following conditions are met:
- The outer package seal or hygiene seal is intact
- The cardboard finger seal or other internal protective seal inside the package is intact
- The product is unused
- The product packaging is undamaged, clean and suitable for resale
- The product or packaging has no impurities, such as dust, lint, hair, dirt or signs of use
- All parts, accessories and instructions included with the product are returned with it
Opened, used or hygiene-protection-broken sealed hygiene products will not be refunded.
4. Unsealed products
Returns of unsealed products, such as lanyards and sleep masks, can be accepted if the product is in like-new condition, unused, clean and suitable for resale.
- The return can be accepted only if all of the following conditions are met:
- The product is unused and in like-new condition
- The product is clean and odour-free
- The product has no stains, makeup, hair, lint, dirt, signs of use or other impurities
- The product has not been stretched, damaged, washed, modified or otherwise altered
- The product packaging and any parts, accessories and instructions included with the product are returned with it
If an unsealed product has been used, soiled, damaged or otherwise altered in a way that means it can no longer be sold as a like-new product, the return will not be accepted or the refund may be reduced to reflect the product’s loss of value.
If the product is not suitable for resale when returned, no refund will be issued.
5. Why opened hygiene products are not refunded
Sealed hygiene products cannot be returned if the seal or hygiene protection has been opened.
According to the guidance of the Finnish Competition and Consumer Authority, the right to cancel an online purchase does not apply if the customer has opened sealed goods that cannot be returned for health or hygiene reasons.
If the product has not been opened, the purchase can be cancelled in accordance with this Return Policy.
Opened hygiene products are not refunded or resold.
6. How to submit a cancellation or return request
The easiest way to cancel an order or request a return is through your customer account in the online store.
To submit a request:
- Go to www.tyyniearplugs.com.
- Go to your customer account.
- Log in using the same email address you used to place the order.
- You will receive a verification code by email.
- Enter the verification code in the online store to log in to your customer account.
- Go to Orders.
- Select the order you want to cancel or return.
- Submit the cancellation or return request.
If the order has not yet been shipped, the request will be handled as an order cancellation.
If the order has already been shipped, the request will be handled as a return. In this case, the return cost will be deducted from the refund.
Once your return request has been approved, you will receive detailed return instructions by email. Do not send the product back before you have received the return instructions.
You can also submit a cancellation or return request by contacting customer service at info@tyyniearplugs.com.
Simply sending the product back or failing to collect the parcel is not enough to cancel or return an order. The customer must submit a clear cancellation or return request.
7. Online cancellation function
Tyyni Earplugs provides an electronic cancellation and return function in the online store, allowing customers to submit a cancellation or return request directly through their customer account.
The cancellation function is available in the same online store where the order was placed. Its purpose is to make cancellation clear and easy for the customer.
When the customer submits and confirms a cancellation or return request through the online store, a confirmation of receipt will be sent by email. The confirmation will state what the request concerns and when the request was submitted.
The customer may also use their cancellation or return right by making another clear statement, for example by contacting customer service by email.
8. Return cost
The customer is responsible for return costs, unless the product is faulty or incorrect.
The return cost is €6.90. This amount will be deducted from the refund.
We do not accept returns sent by cash on delivery or with other payment-on-delivery methods. Returns sent without an approved return request or customer service return authorisation do not qualify for a refund.
9. Packing the returned product
The returned product must be packed carefully so that it is not damaged during transport.
We recommend using the original shipping package if it is available. The customer is responsible for ensuring that the returned product arrives undamaged and in returnable condition.
Once the return request has been approved, detailed return instructions will be sent to the customer by email.
If the returned product is damaged due to insufficient packaging, the refund may be reduced or refused entirely.
10. Refunds
The refund will be issued no later than 14 days after we have received the cancellation or return request.
However, we may withhold the refund until we have received the returned product or until the customer has provided proof that the product has been sent back, for example with a return receipt.
The refund will be issued using the same payment method that was used for the original order. Refunds will not be made by separate bank transfer unless this is necessary due to the payment method or return process.
The return cost of €6.90 will be deducted from the refunded amount, unless the product is faulty or incorrect.
11. If the return does not meet the conditions
Returned products are inspected before the refund is approved.
If the returned product does not meet the conditions described in this Return Policy, the return will not be accepted or the refund may be reduced to reflect the product’s loss of value.
A return will not be accepted if:
- The seal or hygiene protection of a sealed hygiene product has been opened
- The product is used, dirty, damaged or incomplete
- The product is not suitable for resale
- The product has signs of use, impurities, stains, hair, lint, odour or other dirt
- The product has been returned without an approved return request or return instructions
The €6.90 return cost for an unjustified return remains payable by the customer and will not be refunded. If the customer wants the rejected return sent back to them, an additional shipping cost of €6.90 will be charged.
This means that the total cost of an unjustified return may be €13.80 if a non-returnable product is sent to us and the customer wants it returned back to them.
If the return is considered unjustified, we can, at the customer’s request, either:
- Dispose of the product appropriately
- Return the product to the customer at the customer’s expense
Non-returnable products should not be sent back as returns.
12. Incorrect or faulty product
If you have received an incorrect product or believe the product is faulty, please contact our customer service as soon as possible by email at info@tyyniearplugs.com.
Please include your order number and clear photos or video of the product and packaging so that we can process the matter as quickly as possible.
Incorrect and faulty products are handled as claims. If the claim is approved, we will take the appropriate corrective action in accordance with Finnish consumer protection legislation.
13. Summary
You can cancel your order free of charge before the order has been shipped.
You can return an eligible product within 100 days of receiving it.
A sealed hygiene product can be returned only if the seal and hygiene protection are intact.
An unsealed product can be returned only if it is in like-new condition, unused, clean and suitable for resale.
The return cost is €6.90, and it will be deducted from the refunded amount.
If you return a product unjustifiably and want it sent back to you, the total cost may be €13.80.
The easiest way to return a product is through your customer account at www.tyyniearplugs.com.